FAQ

1. What makes Riigid’s Aluminium suitcases unique?
Our Aluminium suitcases are crafted from high-quality, durable materials designed to withstand the rigours of travel while maintaining a sleek, stylish look. Each case combines robust protection with thoughtful design details, making it perfect for the modern traveller who values both function and fashion.

2. How durable are Riigid Aluminium suitcases?
Riigid suitcases are engineered to handle rough handling, bumps, and drops during travel. The premium Aluminium shell and reinforced corners provide exceptional impact resistance, ensuring your belongings are safe wherever you go.

3. Are Riigid suitcases waterproof?
While our Aluminium suitcases are highly water-resistant, they are not fully waterproof. The suitcase protects your belongings from rain and minor water exposure, but we recommend taking extra precautions in heavy or prolonged exposure to water.

4. How secure are Riigid suitcases?
Each Riigid suitcase comes with a TSA-approved lock, allowing you to secure your belongings while still meeting travel security standards. TSA agents can open and re-lock your case if necessary without damaging the lock.

5. Do Riigid suitcases come with a warranty?
Riigid Warranty Coverage: Your Peace of Mind Travel Companion
Congratulations on choosing Riigid as your trusted travel companion! We're delighted to offer you a comprehensive 24-month warranty that covers every aspect of your Riigid suitcase. This warranty is our commitment to ensuring your satisfaction and peace of mind throughout your travels.

• What’s Covered:

  • Manufacturing Defects: Materials or workmanship issues, such as zippers and handles.
  • Functional Components: Wheels, telescopic handles, and other elements essential to performance.
  • Structural Integrity: Frame or shell issues affecting functionality.
  • Lock Systems: Any issues with locking mechanisms.

• How to Claim: Contact us at info@riigid.com with your proof of purchase and issue details. We’ll evaluate and provide a solution, whether repair or replacement, swiftly.

• Terms: The warranty is valid for 24 months from purchase, for the original owner only, and does not cover normal wear, cosmetic damage, or misuse. Riigid reserves the right to repair or replace any defective parts as appropriate.

6. Are the interior compartments customisable?
Yes, our suitcases come with a thoughtfully organised interior, including adjustable dividers and pockets to help you pack more efficiently. This allows you to customise the interior to fit your packing style and specific needs.

7. How do I care for and clean my Aluminium suitcase?
To maintain your suitcase’s appearance, we recommend wiping it down with a soft, damp cloth. Avoid abrasive cleaners, as they may scratch the Aluminium surface. For stubborn marks or scratches, a metal cleaner specifically designed for Aluminium can help restore its shine.

8. Are Riigid suitcases lightweight?
Aluminium suitcases are slightly heavier than some plastic or fabric options, but they offer unparalleled protection and durability. Our design focuses on balancing strength and weight to provide a manageable, sturdy option for frequent travellers.

9. Does the suitcase come with wheels, and are they durable?
Yes, all Riigid suitcases feature four 360-degree spinner wheels designed for smooth, quiet movement on various surfaces. The wheels are crafted for durability to handle long distances, heavy loads, and frequent use.

10. Is there a size limit for carry-on Riigid suitcases?
We offer carry-on sizes that comply with most airline requirements. However, airline restrictions may vary, so we recommend double-checking your airline’s specific size guidelines before travelling.

11. How long does shipping take, and do you offer international shipping?
Shipping times depend on your location, but we strive to process and ship orders within 2-5 business days. We offer international shipping to select locations; please see our Shipping Policy page for detailed information on delivery times and destinations.

12. What is your returns policy?
We accept returns on unused products in their original packaging within 30 days of purchase. For more details, please refer to our Returns Policy page.